Frequently Asked Questions

General

Orders & Products

Q: Do I receive a confirmation after placing an order?

A: Yes, a confirmation email is sent once your order is placed. If you don't receive it, please check your spam/junk folder or contact us at support@kzonestudio.com.

Q: When will an out-of-stock product be restocked?

A: Most products are restocked within 3 to 7 days. We update product availability at least once a week. Restock timing depends on the manufacturer's production schedule.

Q: What currency are prices listed in?

A: All prices on K-ZONE STUDIO are listed in US Dollars (USD).

Q: What payment methods are accepted?

A: Accepted payment methods are displayed at checkout. These typically include major credit/debit cards and PayPal.

Shipping

Online Store Shipping

Q: How long does shipping take?

A: Estimated delivery times after dispatch are as follows: Standard — approximately 10 to 25 days / EMS — approximately 5 to 10 days / Express — approximately 3 to 5 days. Actual times may vary depending on your location and customs processing.

Q: When will my order be shipped?

A: Orders are typically shipped within 2 to 3 business days after payment is confirmed. Orders placed on Friday may be shipped the following week. Please expect some delays during public holidays.

Q: How much does shipping cost to my country?

A: Shipping costs are calculated based on the product's weight and your destination. Please refer to our Shipping Policy for more details.

Q: What happens if my parcel is held at customs?

A: Customers are fully responsible for any customs-related charges including customs taxes, import duties, and warehousing fees. K-ZONE STUDIO is not liable for handling customs issues in each destination country.

Returns

Online Store Returns & Cancellations

Q: Do you accept returns?

A: Yes, we accept returns with a valid reason within 30 days of receiving your order. Items must be in original condition. Please refer to our Return & Refund Policy for details.

Q: Can I cancel or exchange my order?

A: Cancellations and changes are only possible before the item has been shipped. Once dispatched, cancellations or changes cannot be made.

SHOP & SHIP Services

Buy For Me / Ship For Me

The following questions apply to our SHOP & SHIP proxy purchasing and package forwarding services.

Getting Started

Q: What is "Buy For Me"?

A: Buy For Me is our proxy purchasing service. You send us a link to any product from a Korean online store, and we purchase it on your behalf and ship it to your international address.

Q: What is "Ship For Me"?

A: Ship For Me is our package forwarding service. We provide you with a Korean warehouse address. You shop at any Korean online store, have it delivered to our warehouse, and we forward it to your international address.

Q: How do I get started?

A: Visit our Buy For Me or Ship For Me page and follow the instructions. For more details, check our How It Works page.

Receiving Packages

Q: Do I need to notify K-ZONE STUDIO before my package arrives? (Ship For Me)

A: Yes, you must submit an Incoming Order Form before your package arrives at our warehouse so we can identify and process it correctly.

Q: What happens if my package is lost before reaching K-ZONE STUDIO's warehouse?

A: We are not responsible for packages lost in transit from the Korean retailer to our facility. Please contact the original retailer or their shipping carrier to file a claim.

Q: Are there size or weight limits for packages?

A: Yes, oversized packages (over 120 cm in any single dimension or over 65 kg) may incur additional handling and shipping fees.

Storage

Q: How long can I store my package for free?

A: Free storage is available for up to 45 days from the date your package arrives at our warehouse.

Q: What happens after 45 days?

A: A daily storage fee of $1 will apply starting from day 46. The maximum storage period is 75 days, after which unclaimed packages may be disposed of without further notice.

Repackaging & Consolidation

Q: Can I request repackaging or consolidation?

A: Yes, we offer repackaging and consolidation services to combine multiple packages into one, which can help reduce your international shipping costs.

Q: Can I request additional repackaging after it has been completed?

A: No, once repackaging is completed, additional repackaging requests cannot be accepted.

SHOP & SHIP Shipping

Q: When will my SHOP & SHIP package be shipped?

A: International shipping is processed after payment confirmation. Available options include Express and Economy, with delivery times varying by destination.

Q: How much does SHOP & SHIP shipping cost?

A: Shipping rates depend on the package weight, dimensions, and destination. Please visit our SHOP & SHIP Pricing page for detailed rates.

Q: What about customs and import duties for SHOP & SHIP orders?

A: Same as our Online Store — customers are fully responsible for all customs taxes, import duties, GST, VAT, and any related fees imposed by their destination country. K-ZONE STUDIO is not liable for these charges.

SHOP & SHIP Returns & Cancellations

Q: Can I cancel a Buy For Me order?

A: Cancellation is possible before international dispatch, but fees will be deducted (cancellation fee $10, handling fee $1, transaction fee 7%). After dispatch, cancellations are not possible.

Q: Can I return a product purchased through Buy For Me?

A: Since K-ZONE STUDIO acts as a purchasing agent, returns and exchanges must be handled directly with the original Korean retailer. We will assist in coordinating, but we cannot guarantee the retailer will accept the return.

Q: Can I return a Ship For Me package?

A: Returns may be possible if the package is still in our warehouse and has not been dispatched internationally. Return requests must be made within 48 business hours after the package is marked as "Confirmed." If the original retailer does not accept returns, we cannot process them on your behalf.

Q: Who is responsible for return shipping and customs fees?

A: The customer is responsible for all return shipping fees, customs duties, and import taxes. If a package is seized or disposed of by customs due to non-compliance, refunds will not be provided.

Still have questions?

We're happy to help! Contact us at:

Email: support@kzonestudio.com
Business Hours: 9:00 AM – 5:00 PM KST (Excluding Sundays & Holidays)