Frequently Asked Questions
Order and Product Related
Q) Do I receive a confirmation of my order from you ?
A) Yes, we send out an email. If you didn't receive an email please check the your spam folder or send us an email.
Q) When will this product be re-stocked ?
A) Most products are re-stocked after 3 days. We usually update the status availability of products at least once a week. The re-stock duration and time depends on the company's manufacture time.
Q) How long does the shipping take?
A) Standard: Approximately 10 ~ 25 days / EMS: Approximately 5 ~10 days / Express: Approximately 3 ~ 5 days
Q) When will you ship my order?
A) Usually parcel will be shipped within 2~3 business days after payment has been processed. If you make an order on Friday, it will be shipped off the next week. Please expect some delay during public holidays.
Q) Do you accept returns?
A) Yes, we accept returns with reason within 30 days since you received the order.
Q) Can I cancel or exchange my order?
A) To cancel or change your order is possible only before the shipping. After the item shipped out, it is impossible to cancel or change your order
Q) How much does it cost to ship to my country?
A) Shipping cost is calculated by the product's weight. Please check out shipping policy for more detail,
Q) What is the currency ?
A) Every prices are stated in US dollar.
Q) If my parcel is caught at customs, how can I do ?
A ) Customers are fully responsible for any customs-related issues such as customs taxes, transit duties, warehousing fee, etc and K-ZONE STUDIO is not required to handle such customs issues in each country.